Your collection day
Your bin is collected once a week on a fixed day, set when you sign up. We confirm the day when you enquire.
Loading docks, laneways and building managers
Most CBD kitchens do not put a bin on the street. The bin lives in a basement bin room, a loading dock or a shared laneway enclosure, and the building manager controls access. Three things make city collections run smoothly:
- Agree where the 120L bin sits with your building manager before it arrives, ideally next to the general waste bins so the walk from the kitchen is the same.
- Tell us about access: dock hours, a swipe card, a height limit or a laneway gate. Access is the most common reason a collection is missed anywhere.
- Check who holds the waste contract. In many towers and arcades the landlord arranges general waste for every tenant.
The NSW rules in the city
The City of Sydney already runs a food and garden organics (FOGO) service for households, according to the NSW EPA's council list, so many of your staff will know the habit from home. For businesses, the NSW food waste rules apply on top of that: covered sites must separate food waste once their general waste bins reach 3,960L a week from 1 July 2026, 1,980L from 1 July 2028 and 720L from 1 July 2030. Councils check compliance for most businesses, so in the CBD that is the City of Sydney.
Where a landlord or facilities manager holds the waste contract, as in many shopping centres and food courts, the NSW EPA says they must work with tenants and supply enough food waste bins. Food court dining areas open to the public are exempt until 1 July 2030, but back-of-house kitchens are not. The full guide to the NSW food waste rules covers this in detail.
What it costs
The price is the same as everywhere we collect: $45 a 120L bin a week for up to 20kg a lift, $49 for up to 35kg and $54 for up to 50kg, ex GST, plus a 9.93% fuel levy shown as its own line. For the first few weeks we watch the real weights, then set the tier that fits. See how the weight tiers work.
See how our weekly food waste collection works, or check the neighbouring Inner South and Eastern Suburbs pages.
Council household service status from the NSW EPA FOGO services map and council list, checked 11 October 2026. Prices are our current rates for the 2026-27 financial year.