Privacy
and how we handle your information.
What Feedback Organic collects, why, and how you can access or correct it.
This policy is being finalised with our lawyers before launch.
Who we are
Feedback Organic is a registered charity with deductible gift recipient (DGR) status. We run weekly food waste collection in Sydney and the Hunter. Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, guides how we handle personal information.
What we collect
What we collect depends on how you deal with us.
- Contact details: name, organisation, email, phone and suburb, when you enquire, sign up or use a form on this site.
- Site details: the information needed to set up a collection at your site.
- Co-Design Hub: see the section below.
- Service records: your bin size, collection day and the weights collected over time.
- Donation records: your name, contact details and the amount and date of any donation, if you choose to donate.
The Co-Design Hub
If you use the Co-Design Hub, it stores the name and suburb you give, the ideas you submit, and the votes you cast. Upvotes and drafts stay on your own device, in your browser, and are not sent to us; clearing your browser data removes them. Ideas you share and details you give to join the hub list are emailed to us at info@feedbackorganic.com.au. We use them only to run the Hub and to reply to you.
Why we collect it
We use this information to set up and run your collection, to respond to enquiries, to process and receipt donations, and to keep the records a charity is expected to keep.
Who we share it with
We share personal information only where it is needed to run the service.
- Our collection partner, Remondis, needs your site address and collection day to collect your bin.
- A payment provider processes any payments or donations you make.
- An email provider sends service and donation communications on our behalf.
We do not sell personal information, and we do not share it with anyone else without telling you.
Storage and retention
We store personal information with reputable providers and take reasonable steps to keep it secure. We keep it only as long as we need it to run your service, meet our record-keeping as a charity, or as the law requires, and then we remove it.
Access and correction
You can ask us what personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond.
Complaints
If you have a concern about how we have handled your personal information, contact us first so we can look into it. If you are not satisfied with our response, you can raise the matter with the Office of the Australian Information Commissioner.
Contact
Email info@feedbackorganic.com.au with any question about this policy or your personal information.